Raja Peary Mohan College

Uttarpara, Hooghly, West Bengal, India
NAAC accredited with B grade (2.7); ISO 9001:2015

Estd: 1887

Grievance Redressal Cell

Grievance Redressal Cell

The function of the cell is to look into the complaints lodged by any student/employee, and judge its merit. Anyone with a genuine grievance may approach thedepartment members in person, or in consultation with the officer in-charge “Grievance Redressal Cell”.Objective:

1. To ensure a fair, impartial and consistent mechanism for redressal of varied issues faced by the stakeholders;

2. To uphold the dignity of the University by promoting cordial Student-Student relationship, Student-teacher relationship, teacher-teacher relationship;

3. To develop a responsive and accountable attitude among the stakeholders, there by maintaining a harmonious atmosphere in the University campus;

4. To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality;

5. To ensure that the views of each grievant and respondent are respected and that any party to a grievance is neither discriminated against nor victimized;

6. To advise stakeholders to respect the right and dignity of one another, and not to behave in a vindictive manner towards any of them for any reason. Functions of the Committee:

7. To provide with proper advocacy to stakeholders to express their grievances freely without any fear of being victimized;

8. To ensure that there is no reprisal of any kind against any applicant,witness, or any other participant in the grievance redressal process by reason of such participation in the grievance process.

9. To analyse the merits of grievances and conduct formal hearings and investigation as the case may be

10. To protect the privacy and confidentiality of all parties during the investigation, consistent with and subject to the policy guidelines;

11. To obtain the facts through relevant sources in a fair and objective manner, to work out a resolution of the issues involved with the parties named in the grievance application;

12. To ensure speedy disposal of every grievance application - within amaximum period of one month of the receipt of application Constitution of Committee